SANDMARC

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General FAQs

Account & Privacy

How do I track my order?

How can I modify or cancel my order after placing it?

How do I track the status of my order?

What should I do if I receive the wrong product?

How do I update my shipping address after placing an order?

Can I add items to an existing order?

My tracking link shows “Delivered,” but I haven’t received my order. What should I do?

Why is my credit card not being accepted at checkout?

How are prices displayed on your website?

Order Management & Updates

Lens Compatibility

Filter Compatibility

Can I purchase a lens separately from the case?

Product Compatibility & Usage

Can I pre-order items that are out of stock?

What happens if my pre-order is delayed (hasn’t shipped)?

How are pre-order payments processed?

Pre-Orders & Sold Out Products

How do I apply a promo code at checkout?

Can I use multiple promo codes in one order?

Are promotions applicable to pre-orders or backordered items?

Why didn’t my promo code work?

Do you offer a military or student discount?

Promotions & Discounts

Are customs/duties fees included in international shipping costs?

What should I do if I’m charged additional fees upon delivery?

Does SANDMARC ship to my country?

International Shipping & Customs

How do I create an account on SANDMARC?

What should I do if I forget my password?

How does SANDMARC protect my personal information?

How can I apply to be a SANDMARC ambassador or affiliate?

Does SANDMARC offer sponsorships for creators or photographers?

Can I get a discount for bulk orders or corporate gifting?

Collaborations & Partnerships

Does SANDMARC have a retail location or showroom?

Retailers & Showroom

Anamorphic Lens

Fisheye Lens

Macro Lens

Microscope Lens

Probe Lens

Telephoto 2x Lens (58mm)

Telephoto 6x Lens

Telephoto 10x Lens

Wide Lens

Why is the lens blocking my iPhone camera?

How to focus your SANDMARC Lenses?

Best iPhone Camera Apps

Lenses

Drama Polarizer (PL) Filter

Motion Variable ND Filter

Hybrid Filters

Star Filter

Cloud Diffusion Filter

Scape ND Filter

Do our filters work with all iPhones?

What's the difference between our Hybrid Filter & Drama?

iPhone Filters

Adjust (resize) Apple Watch Band

Apple Watch

Tripods

Ring Light

SANDMARC GoPro Pole

Binocular & Monocular

Creator Grip

Film Rig

Prolight

Navy Mount

iPhone Gear

Travel Backpack

Messenger Pro

Hybrid Sling

Bags

Tutorial Videos

What is your return policy?

Is there a return shipping cost?

How can I return a product?

When will I receive a refund once an item is returned?

Late or missing refunds?

Returns

How much does shipping cost?

Which countries do we ship to?

When will my order ship?

Who handles customs, duties & taxes?

PO Boxes & Military Addresses

Lost or Stolen Packages

Incorrect Shipping Addresses

What happens if my shipping address is incorrect?

Shipping

What warranty coverage does SANDMARC provide?

Who is eligible for the Lifetime Warranty?

How do I apply for a warranty claim?

Warranty

The lens keeps blocking the camera app. What should I do? And which iPhone app should I use?

Are all iPhone models compatible with SANDMARC lenses?

Can SANDMARC lenses be used with third-party cases?

Why is my Anamorphic Footage crooked?

Why does my iPhone camera screen blackout when using external lenses?

How do I attach and detach the lenses?

Can I use multiple lenses at the same time?

Will these lenses improve my iPhone's camera quality?

How do I prevent blurry images when using the lenses?

Are SANDMARC lenses waterproof or weather-resistant?

Do you offer protective covers for lenses?

iPhone Lenses

Are your filters compatible with all iPhone models?

Can I use a gimbal with SANDMARC lenses and filters?

What's the difference between our Hybrid Filter, Drama Filter, and ND Filter?

How do I attach filters to my iPhone?

Are there different strengths of ND filters?

Are PL filters adjustable?

Can I stack multiple filters on my iPhone?

Do filters affect the image quality of my iPhone camera?

How do I clean my iPhone camera filters?

How do I adjust the size of a Titanium band?

What are the benefits of Titanium Apple Watch Bands?

What is the difference between the different grades of Titanium?

How do I clean my Titanium Apple Watch band?

Will Titanium bands scratch?

Watch Bands

Is the Travel Backpack TSA-compliant?

What camera gear can the backpack hold?

Does it have a laptop compartment, and what size laptop fits?

Are there designated pockets for travel essentials?

Is there a tripod and water bottle holder?

What are the backpack's dimensions and capacity?

What is the capacity of the Messenger Bag?

Does it have organizational pockets for accessories?

Is the shoulder strap adjustable and padded?

Can it fit a laptop or tablet? What size?

Messenger

What fits inside the Sling Bag?

Is the Sling Bag waterproof?

Can it be worn in different ways?

Does it provide quick access to the contents?

What materials is the Sling Bag made from?

Can it fit a tablet or small laptop?

Sling

What are compression bags used for?

How do vacuum-sealed compression bags work?

Do I need a vacuum to use these bags?

Are these bags reusable?

Will the compression bags wrinkle my clothes?

Are the bags airtight and waterproof?

Can I use these for long-term storage?

What sizes are available?

Can I use these bags for carry-on luggage?

Are these suitable for down jackets or larger clothing items?

How long do the bags stay compressed?

Are the bags TSA-compliant?

What are the bags made from?

Compression Pack

Can I upgrade the phone case in the bundle to a Pro Case or Leather case?

What types of iPhone cases do you offer?

What are Standard Cases?

What are Pro Cases?

What are Pro Leather Cases?

What are Minimal Leather Cases?

Are all your MagSafe compatible cases?

What makes the Pro Case better than the Standard Case?

What material are the Pro Leather & Minimal Leather Cases made of?

Why does the case have no threads on the third camera to the center right?

iPhone Cases

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