How do I track my order?Updated 4 days ago
How tracking works
After your order ships, you'll receive a shipping confirmation email with your tracking number and a direct link to track your package.
Track your order directly
Use your order number or email address to track your shipment in real time.
Track My Order →Haven't received a tracking email yet?
Check the most common reasons below before contacting support.
Your order contains a pre-order item
If your order includes a pre-order item, your entire order will hold until that item is ready to ship. Your tracking number will be sent once everything ships together. Check your original order confirmation to see if any items are marked as pre-order.
Your tracking email went to spam
Check your spam or junk folder for an email from SANDMARC. If you used a third-party checkout (Shop Pay, PayPal, Apple Pay), make sure you're checking the email associated with that account, not a different one.
Your tracking number isn't showing updates yet
Tracking information can take up to 24 hours to update after your shipping confirmation email is sent. This is normal — the carrier needs to scan the package before live updates appear.
Your order may be on backorder
Occasionally high-demand items go on backorder after an order is placed. If this affects your order, we'll reach out by email with an updated ship date. Check your inbox including spam for any communication from us.
It's been more than 2 business days and none of the above apply
Contact us → with your order number and we'll look into it right away.