Order Management & Updates
How do I track my order?
After your order ships, you'll receive a shipping confirmation email with your tracking number and a direct link to track your package. Use your order number or email address to track your shipment in real time. Check the most common reasons below be
How can I modify or cancel my order after placing it?
If the order has been placed and you received a tracking for it, that means it is processed and no changes can be made. If the order has not shipped, to modify or cancel your order, please reach out to [email protected].
What should I do if I receive the wrong product?
If you’ve received the wrong product, please reach out to [email protected] and we’ll assist you in getting the correct items.
How do I update my shipping address after placing an order?
If your order hasn’t been shipped yet, reach out to [email protected] and we’ll change your shipping address.
Can I add items to an existing order?
If your order hasn’t been shipped yet, reach out to [email protected] and we’ll add the requested items to your order.
My tracking link shows “Delivered,” but I haven’t received my order. What should I do?
We recommend checking with the courier if they left the package with a neighbor or around your home. If not, please reach out to [email protected], and we’ll assist you in getting your order.
Why is my credit card not being accepted at checkout?
We’re sorry to hear you’re having trouble! If your card is being declined during checkout, here are a few things to check:. 1. Billing address mismatchMake sure the billing address entered matches exactly with what your bank or card provider has on f
How are prices displayed on your website?
The prices on our website are displayed in USD (United States Dollars).