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FAQs

Do you really offer Lifetime Warranty?

Yes. We guarantee SANDMARC products to be free of defects in materials and workmanship to the original buyer for the lifetime of the product. This warranty does not cover damage due to misuse or extend to any SANDMARC product that has been modified.

Why does the case have no threads on the third camera to the center right?

The camera on the center right is an ultra wide lens and our lenses or any other third party lens is not compatible. That is why it does not come with threads.

Can I upgrade the phone case in the bundle to a Pro Case or Leather case?

The case included in the bundle is free and cannot be removed from the bundle. The Pro Case or Leather Case is purchased separately.

iPhone Camera Blackout Screen

Currently, iPhone's dual or triple native camera app does not allow you to separately use the Wide/Telephoto camera. Since the dual camera does not treat each camera independently, you will experience black outs when switching between them while usin

What's the difference between our Hybrid Filter & Drama?

Our Drama PL filter only eliminates glares and reflections of your subject while our ND filters control the exposure by adding a layer of darker glass in order to maintain the shutter speed for video or photography; ie it's like having sunglasses on

Do our lenses work on 3rd Party Cases?

Our lenses are designed to work best with SANDMARC case mounts. When using the clip mount, we don't recommend having a case on your phone — it creates a lot of space between the lens and the camera, which is bad for optics. However, some thinner case

Can I use a gimbal with SANDMARC Lenses & Filters?

Yes you can!. You will need to make sure the gimbal, lens, filter and the iPhone are properly balanced without the gimbal being on before you use it.

Do all iPhone models work with SANDMARC Lenses?

All iPhone models from iPhone 7 to current are compatible with SANDMARC lenses. All of our lenses are the same regardless of iPhone model. The only variance in compatibility is the case size. If you upgrade your phone, you'll need a new case in order

Do our filters work with all iPhones?

Yes. Our Drama, Scape and Hybrid filters are compatible with all iPhone models. They can be used independently with the clip mount, or mounted directly onto our Wide, Telephoto or Anamorphic Lens. Further details on compatibility:. + All iPhone model

Why is my Anamorphic Footage crooked?

Before using the anamorphic lens, ensure the line on the lens is aligned with the line of the case. Please check out this Youtube Video for easy tips to shoot cinematic anamorphic footage:

The lens keeps blocking the camera app. What should I do? And which iPhone app should I use?

If you're using the main (primary) wide camera on the iPhone with our lens, we recommend using the native iPhone camera app. For iPhone 13 to current models, the Macro Control mode must be turned on. Easy step by step guide here. When using the telep

How do I apply for a warranty claim?

For warranty claims, please apply HERE