Return Policy. We want you to be completely satisfied with your Sandmarc purchase. If for any reason you are not happy with your product, you may return it to us for a full refund within 30 days of the delivery date. Eligibility Requirements. To be e
The cost of return shipping is dependent upon the origin of the order. For customers within the United States, return shipping is complimentary. We will provide you with a prepaid shipping label to ensure a hassle-free return process. For internation
To initiate a return, please visit our dedicated Returns Center HERE. You will need to provide your order number, the item(s) you wish to return, and the reason for your return. Once your request is submitted, our team will review it and provide you
Once your returned item is received at our facility, it will be carefully inspected to ensure it meets our return conditions. We will then send you an email to confirm that we have received your returned item and to notify you of the outcome of our i
It may take some time before your refund is officially posted. Please allow up to two weeks for refunds to be processed. If you haven’t received a refund yet, first check your bank account. Then contact your credit card company. There is often some p
For exchanges, please first send us an email at help@sandmarc.com stating your name, email, phone, order number and the specific item you purchased from us. Once you receive our confirmation, send your item to the address we provide you.